Free shipping reward

Setting up a Free shipping reward

You can let customers redeem their points for a "Free shipping" discount the following way:

Go the the "Loyalty program" page in the app
In the "Ways to redeem" section click "Add way to redeem" button and select "Free shipping" from the list


Set the "Reward title" which will be visible on the storefront
In the "For X points" field provide the number of points the customer needs to redeem the free shipping discount


Save the changes

Additional settings

On the reward edit page on the right you can set the following details for the reward:

Minimum order value: If set the discount will only be applied above the total order value provided
Reward expiry: If set once the discount is redeemed it will expire after the number of days provided
Combine with other discounts: You can select whether the customer can combine the discount with other discounts like order or product discounts. By default the discount can't be combined with other discounts
Set maximum shipping price: If set the discount will only be applied if the shipping price is lower then the provided maximum price

Updated on: 16/01/2025