Question 1

How to manually add points to customers?

Accepted Answer

Add points manually to a single customer

In the Shopify admin go to "Customers"
On the Customers page search for the customer you want to add points to
Click the name of the customer and then adjust their available point balance in the "Loyalty program points" metafield
Save the changes

Add points to customers in bulk

In the Shopify admin go to "Customers"
Select the customers where you want to add points to

Click "Bulk edit" on the top right
In the bulk editor click "Columns" on the top right and select the "Loyalty program points" metafield

Adjust the point balances in bulk
Save the changes

Question 2

Show loyalty program on storefront

Accepted Answer

${youtube}

Let's show your loyalty program on the storefront

In this article we'll walk you through on all the loyalty placements we offer and how to set them up.

To provide the perfect experience for your customers we offer 18 blocks to embed the app across the storefront so your customers can actually see your loyalty program. You can extend the following pages:

Cart drawer & page
Dedicated Loyalty page
Customer account pages
Product page
Thank you page
Checkout (Shopify Plus only)

Cart drawer & page

The cart block lets your customers see their current point balance and redeem their points in the cart.

The block can be activated by turning on the Love Loyalty app embed in the theme editor.

Find detailed steps for set up here: Cart: Redeem points in the cart

Dedicated Loyalty page

The dedicated loyalty page is a "Landing page" for the loyalty program that you can link to from anywhere on your website, emails and social media.

It consists of 4 app blocks:

Love: Hero Banner - Shows a brief overview of the program and encourages new users to join the program. Logged in customers can see their point balance, the ways to earn and ways to redeem here
**Love: How It Works ** - Explains how the loyalty program works in 3 easy steps
*

Question 3

Amount discount

Accepted Answer

You can let customers redeem their points for an "Amount off" discount which gives them a fixed amount off the order total.

There are two types of amount discounts:

**Fixed number of points: ** Customer gets an amount discount for a fixed number of point. Eg.: $5 off discount for 100 points
**Custom number of points: **Customer can select the number of points to spend and the discount they'll receive for them. For example: you can set a customer number of points discount where for every 10 points the customer gets $1 off. In this case if the customer has 100 points they can decide the number of points they want to redeem for a discount - if they redeem 50 points they'll get $5 off, if they redeem 100 points they'll get $10 off

Setting up a Fixed number of points amount discount

Go the the "Loyalty program" page in the app
In the "Ways to redeem" section click "Add way to redeem" button and select "Amount discount" from the list

Set the "Reward title" which will be visible on the storefront. You should put the exact discount amount in the reward title, eg.: $5 off discount
In the "Set reward" section select "Fixed number of points"
In the "For X points" field specify the number of points the customer needs to spend for the discount
In the "Customer gets X discount" field specify the discount amount they will get

![](https://storage.crisp.cha

Question 4

Customer Account: Point balance on Orders & Profile pages

Accepted Answer

${youtube}

||| This placement is only applicable if you are using (New) Customer accounts.

If you're using Legacy customer accounts, add this block instead: Legacy Customer Account: Account balance, ways to earn & redeem###

Overview

You can show the customer's loyalty point balance on the Orders and Profile pages in customer accounts.

The "View rewards" button opens a dedicated page for the loyalty program in customer accounts. Make sure to add this page by following the steps in this article: Customer Account Loyalty Page

How to set up?

To show the customer's loyalty point balance on the Orders and Profile Pages you'll need to add the "Point balance" app block to these pages in the checkout editor:

Go to Shopify Settings > Checkout and click the "Customize" button to open the checkout editor

On the left click the "Apps" icon and click the "+" sign next "Point balance" app block
Select the pages where you want to show the block. Note: you can select both placements

![](https://storage.crisp.chat/users/helpdesk/we

Question 5

Place an order earning rule

Accepted Answer

Setting up the Place an order earning rule

You can reward loyalty points to customers after they make a purchase on your webshop the following way:

Go to the "Loyalty program" page in the app
In the "Ways to earn" section click the "Add way to earn" button and select "Place an order" from the list

Provide the title of the earning rule which will be visible for the customers on the storefront
Select the method to reward points after the orders. You can either reward points based on the amount spent or reward a fix number of points after each order
Set the number of points to be rewarded per amount spent or per order

Save the changes

FAQ

When are the points rewarded?

By default the points are rewarded when the order is paid. You can change this to reward points when the order is fulfilled by checking in the "Reward points when the order is fulfilled" checkbox on the Place an order earning rule edit page. You can find detailed steps here: When do customers receive points after an order?

Can I exclude shipping and/or taxes from point calculation?

Yes. Go to the "Loyalty program" page in the app and on the right you can

Question 6

Loyalty Page: Ways to Redeem

Accepted Answer

Overview

**Recommended placement: ** Add it as the fourth block to your loyalty page template.

The "Love: Ways to Redeem" app block shows the ways your customers can redeem points which you've set up in the app admin. The title of the cards are the "Reward titles" set up in the admin and below is shown the number of points the customer needs to spend for the reward.

If the customer is logged in they can redeem rewards by clicking on the card of the reward they want to redeem.

Logged out customers will see a Join program pop-up if they click these cards.

The ways to redeem cards show up in the order you've set up on the "Loyalty program" page in the app, you can change the order of them by dragging them.

The app block can be added to any Page template and to the Home page, just click the "Add section" button on the left in the theme editor and select "Love: Ways to Redeem" app block from the "Apps" tab:

Styling options

You can edit the style of the Ways to Redeem block by clicking the name of it in the theme editor:

**Available customizations

Frequently Read Articles

Browse All Categories