When do customers receive points after an order?

By default customers receive the points when the **order is fully paid. **

You can set to reward the points when the order is fulfilled the following way:

1. Go to the Loyalty program page in the app
2. In the "Ways to earn" section click the row of the Place an order earning rule
3. In the "Points earned" section check in the "Reward points when the order is fulfilled" option
4. Save the changes

Updated on: 08/01/2025