App is not visible in cart

1. Make sure the Love Loyalty app embed is enabled

Point redemption in cart is shown by the Love Loyalty app embed. You can turn on the app embed the following way:

Open the theme editor
On the top left click the "App embed" icon
Enable the "Love Loyalty" app embed

2. Specify point redemption placement in the cart

When you turn on the app embed we automatically try to recognize where to show the point redemption in the cart. However, in some cases the app won't "find" where to show it and in that case point redemption won't show in the cart.

You can fix this following these steps:

The following steps require some coding knowledge, if you're unsure feel free to contact our support we're happy to do it for you free of charge.

Open the cart page on the storefront
Hover over the element (eg.: Subtotal line) above which you want to show the cart widget
Right click on that element and from the dropdown click "Inspect"

Find the element in the storefront source code above which point redemption should show
Copy the name of the last class of the element (eg.: cart-drawer__footer)

Go to the "Customize storefront" page in the app and click "Customize" on the "Cart: Earn and redeem points" card. Add the .cart-drawer__footer selector in the "App embed placement" field. Don't forget to include the . before the class name.


Save the changes
(Optional) Repeat these steps for the cart page as well, and add the CSS selector for the cart drawer in the same field separated by a comma.

Updated on: 08/01/2025